Refund Policy

Last updated: September 2026.

We offer a 30-day money-back guarantee. If you're not happy with your purchase, you can request a refund within 30 days of the order date, no questions asked.

If you're a consumer based in the UK or EU, you separately have a statutory right to cancel within 14 days of purchase without giving a reason (see our Terms and Conditions) — our 30-day guarantee already covers and exceeds this, so the same request process below applies either way; you don't need to do anything differently to invoke one over the other.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns — so refund requests should go through Paddle, using the link in your order confirmation email, or via Paddle's support. If you're not sure how to reach them, email us at team@strype.org and we'll point you in the right direction.

Annual licences

Cancelling an annual licence stops future renewal; it isn't itself a refund of the current period. If you'd like a refund for a payment made within the last 30 days, request one as above.

After a refund

Refunding your purchase ends your licence. Downloaded copies are personalised to your licence and we ask that you delete them once refunded — but please note that, technically, a refund doesn't remove a file you've already downloaded.